BPO
	Medical Transcription
	Medical Record Conversion
	Insurance Claims Processing
	Document Conversion
	Legal Document Coding

BPO

We have a core team of professionals and organizations to undertake large scale BPO contract.

We have

• One center with 500 workstations in single location and a management team to handle administration of such large center, recruitment, training and workflow management.
• Consultant for CMM, ISO and SIX SIGMA.
• We provide end-to-end solution starting from identification of business process, BPR for effective transition, defining activities to be done in-house (Applications), activities to be out sourced (BPO) and activities to be put on the Web (e-BIZ).
• We have effective infrastructure for mobilizing work from client place to our office and back to client.
  

Medical Transcription

• We are a Transcription Service provider with Dictation Server facility in the USA.
• we have well trained staff for Transcription, meeting with the world standards. We have three tier accuracy checks for ultimate quality.
• We have the latest set-up for digital dictation. Multiple doctors can dictate simultaneously in to our system. Our services are available 24 x 365.
• Your dictation will be automatically transmitted to us and we shall deliver you the transcript, the very next day.
• Final transcript to be delivered as a Paper Print through courier, over FAX or by e-mail. You may choose to pick-up from our server, yourself.
• No complicated records to be maintained for billing. Simply pay fixed charge per month, irrespective of the volume of work. The charges will depend on your location from our dictation server. This will however, be significantly less than what you are currently paying.
  
  WE SHALL DO FREE, NON-OBLIGATORY TRIAL FOR 2 WEEKS.

Medical Record Conversion

• HIPAA implementation requires that your Patient Health Records are available in Electronic Form.
• Besides this statutory requirements, there are many advantages of Electronic Medical Records ( EMR ).
• Simultaneous, remote access to patient data.
• Multiple clinicians can access a patient's record simultaneously from many locations. With the recent advent of secure data transmission over the web, clinicians can now review and edit patient records from anywhere in the world.

Legibility of record

Handwritten charts are notoriously difficult to read. On-screen or printed text is often far more legible than handwriting.

Safer data

New users often fret over the potential for lost data due to system malfunctions. With a well designed and tested backup scheme and disaster recovery system, a computer-based record is much more reliable and less prone to data loss than conventional paper-based records.

Patient data confidentiality

Record access can be restricted and monitored automatically; each user can have specific levels of access to various data types. Audit logs can be screened electronically to look for statistical abnormalities which may signal unauthorized record accesses.

Flexible data layout

Users can have a separate data display and data entry screen, recall data in any order (e.g., chronologically or in reverse chronological order), and create disease or condition specific data review formats. Paper records suffer from temporal constraints in the sense that data are fixed in the exact sequence in which they were recorded.

Integration with other information resources.

Once in electronic form a patient's data can be linked to reference information stored and maintained locally or, via the internet, on a computer half-way around the world.

Incorporation of electronic data

Physiologic data can be captured automatically from bedside monitors, laboratory analyzers, and imaging devices located throughout the healthcare enterprise. Such data capture is free from the uncertainties and unreliabilities of human data entry efforts.

Continuous data processing

Provided that data are structured and coded in an unambiguous fashion, programs can continuously check and filter the data for errors, summarize and interpret data, and issue alerts and/or reminders to clinicians following the detection of potentially life-threatening events.

Assisted search

In a small fraction of the time required using a manual system, computers can search free-text (or as Octo Barnett terms it "expensive text") as well as structured data to find a specific data value or to determine whether a particular item has ever been recorded. However, unstructured text must be searched with care since clinicians use many different words and phrases to express the same clinical concept.

Greater range of data output modalities

Data can be presented to users via computer-generated voice, two-way pagers, or email, for example. In addition, instructions can be sent to external, computer-controlled devices like automatic pill dispensers, or infusion pumps which will then carry out the clinician's intended action. Patient-specific alarms can flash lights, ring bells, or buzz buzzers. Finally, multiple single plane images can be transformed back into a single 3-dimensional image and superimposed on the surgeon's field of view.

Tailored paper output

Data can be printed using a variety of fonts, colors, and sizes to help focus the clinician's attention on the most important data. In addition, images can be combined with textual data to create a more complete "picture" of the patient's condition.

Always up to date

If the electronic record is integrated, then all data is immediately available to all practitioners regardless of their physical location as soon as the data is entered into the computer. This eliminates the problems associated with several physicians, each keeping a small portion of a patient's medical record in their offices and transferring these paper-based records back and forth as they consult.

Insurance Claims Processing

Insurance Claims processing requires substantial Data Entry operation. We undertake conversion of HCFA 1500 and UB 92 forms into database of your choice or provide text file output, which can be uploaded in any database of your choice.

We not only stop at just the data entry job, but can undertake a complete Claims processing activity, including repricing, printing of EOB for payments and denials, generating all kinds of MIS reports.

Data Conversion

Turn all paper claims into standard electronic formats providing our clients with 100% automation and electronic submission and tracking. Our proprietary software and process of Data Conversion, experienced data entry operators and Quality control team with stringent QA checks at various stages gives output with accuracy level in excess of 98.5%. We process specified no. of claims within the TAT (Turn Around Time) of 24 hours.

Re-pricing

We have developed capability to carry out re-pricing, and maintain a core team who can process claims through the given re-pricing process based upon the provider information database, CPT codes and other relevant information for the Benefit administrator concerned. The process of re-pricing involves comparing and validating a claim and allowing requisite discount or adjustment in payment as per the specified norms.

Document Conversion

With the move towards paperless office, demand for content development in various electronic format is on increasing.

We offer highly value-added services in the field of Document Conversion and Content Development.
Printed information is quickly converted into electronic form using state-of-the-art OCR technology. We have specially trained Text Editors to clean-up the converted documents for any minor errors, in conversion process. The converted documents are then worked upon to enhance its utility.

SGML/XML Tagging

Technical literature, Journals, Reference Material, etc. are made ready for Document processing by inserting XML/SGML tags in the document. We posses, in-depth knowledge of tools like XmeTaL, Emacs, etc.

We provide end-to-end solution to create complete Document repositories, together with search engine.

HTML / PDF Conversion

Printed catalogs, presentation material, etc can be delivered in Web-Ready form using tools like FrontPage, Dream Weaver, Flash, Power Point, etc. We can handle printed material, Pictures, Audio & Video files.

e-Help Documentation

This is a very specialized service.

We design and create Microsoft HTML Help documentation that can be integrated with your application program. We can offer What's this ? type of context specific help document. We can generate stand alone Help documentation, also.

If you require cross platform WEB Based help document, the same can also be created.

You provide us functional documentation, from which we shall design complete Help documentation with proper Table of Content, Index for search, comprehensive navigation, related topic references, etc.

Legal Document Coding

Legal Document coding / indexing services are provided to Legal firms / attorneys for enabling them to fast access / large volume database.

The indexing is done for fast and accurate retrieving of documents at following levels.

Bibilography, coding indexes the documents title and date as well as the original author, recipient and copyees of the document.

Names in Text coding includes bibliographic coding and a review of the text of the documents to capture personal and organizational names that appear in the body of the document.

Keyword coding uses a client-defined list of terms or keywords to create an index of relevant issues mentioned in the title text of each documents. Keyword coding can be combined with either bibliography coding or names in text coding.

Image receipt

1. Clients can ship images via CD- ROM, DLT tape or any other current storage media to India through standard carriers. The typical delivery time is four days.
2. A legal coding FTP site will be set up to caters to small cases with tight dead lines.

Data Deliveries

Data can be delivered to the client in any required format like ASCII comma delimited format or as Access Database or any other format such as ETECH, Concordance, introspect, Imaxis, BRS, Doculex tables etc.

Project Management

Prior to acceptance of project, planning session will be conducted with the client to include:

1. Development of design specification
2. Preparation of Coding Manual
3. Preparation of Delivery system
4. Review of Sample documents

Progress and monitoring system

1. Daily reporting and continuous communication with the client representative.
2. Weekly status report to provide update on the project. The number of pages and documents processed and delivered and any other related matter.

Quality

100% quality checks are carried out to ensure error free output. Statistically 97% accuracy is guaranteed higher accuracy levels can be delivered based upon project requirement and cost factors.

Security and safety

The entire coding network is isolated and secure. It is immune to any unauthorized external access / hacking.

The main server is equipped with high speed dual CPUs and failsafe redundancy is ensured by RAID Level Five security. Over and above a hot standby server with data replication and back up ensures additional redundancy.

Our systems are therefore immune to any down time and data loss.